FAQ
How is customs cleared for parcels at destination countries?

Customs limit for the USA is $800. Parcels that exceed this limit, are considered as commercial and require additional customs clearance procedures. Any shipment to EU is subject to customs clearance and duties regardless their value. The rest of the countries have their individual customs limits.

How can I pay service fees?

It is very simple!  In order to pay for our services, you can top up balance at your profile on our web-page or can just make a payment at our office by card.

Which services does Boxette collaborate with?

For a last mile delivery, Boxette uses services like UPS, USPS, FEDEX, DHL, Hermes, DPD etc.

How can I get actual status updates on a shipment?

Up to date status about the shipment is always available in your profile. In addition there will be an e-mail sent with any update on a parcel.

What does insurance service mean?

When choosing this service on the shipment, it is insured on the declared value. Service fee is calculated as 2.5% of declared value. Insurance case is considered to be a damage or a loss of a shipment.

Non insured shipments are not compensated.

What are the transit times for shipments?

Standard transit time for shipments to the USA is 7-8 working days. To EU - 7-8 working days. To the rest of the world - from 14 working days.

What are the packing requirements for a package?

Fragile or dimensional items should be packed according to the international safety standards:

Use the enough quantity of packing materials

Make sure that item is steadily packed and does not move in the box

Use bubble wraps in order to protect items inside the box

What are the weight restrictions for a shipment?

Maximum weight for a single package with USPS can be 30 kg. Length + (Height + Width)*2 should not be more than 274cm. For UPS restrictions are set to 68kg and Length + (Height + Width)*2 should not exceed 165 inches (419cm). Length should not exceed 274cm.

What kind of additional services can be provided to a shipment?

Insurance - Your shipment will be insured on the whole declared value during the transportation. Service fee is set as 2.5% of the shipment declared value. It covers losses caused by damage or a mislay of a shipment.

Signature - the recipient puts a signature as a proof of shipment delivery. Service fee depends on the postal service. For USPS it is set as $5 per package. For UPS - $7.5 per package.

How is the chargeable weight calculated?

Chargeable weight of the shipment is the larger sum between physical and dimensional weights. Shipping price of a parcel can be calculated using our calculator. 

What is the minimum chargeable weight for a shipment from Georgia?

Minimum chargeable weight for shipments from Georgia to the USA is 250 grams. Minimum chargeable weight for the shipments from Georgia to the rest of the world is not set.

What are the rates for shipping parcels from Georgia with Boxette?

Shipping rates depend on parcel weight, dimensions and destination address. Calculations can be done on our web-page, using shipping calculator.

What are the working hours of Boxette Office?

Working hours for our office in Tbilisi are from 10:00 to 19:00 from Monday to Friday and from 10:00 to 14:00 on Saturday.

How can a parcel be shipped with Boxette?

Shipping a parcel internationally, using Boxette, will take just a few minutes:

  1. Register shipment on our web-page
  2. Bring the package to our office or send it to us
  3. Remit a payment on our web-page or at the office and the parcel will be shipped to the destination country.
How can I track my purchase from Amazon?

To ensure that the parcel is not lost, we ask you to register the tracking number that Amazon gives you after purchase.For some reason, many people register an Order Number instead, which, unfortunately, does not help in tracking the parcel.Therefore, we tell you where to find the Tracking Number, which you need to specify when registering the parcel. Firstly, after your order has been sent, you will receive an email with a button like this. If there is no button, the clickable text Track Your package will appear in blue instead.When you click on the button /link, you will be redirected to your profile on Amazon, where in the upper right corner you will see Tracking Number, secondly, you can always go to Your orders and find the same button or text in those orders that have already been sent, but have not yet been delivered.What does the Tracking code look like? It can consist of only digits, for example, like this 9400115901096293391994.Or have to contain one or more letters. Like this: 1Z602AW60283834284. This is the number you need to register on our website.Tracking Number cannot contain hyphens or dashes. Everything that looks like this: 104-4272159-9711404 is an Order Number.Please be careful when registering a parcel on the website!

How to cancel a purchase on Ebay?

To cancel a purchase on Ebay is quite realistic. What if you accidentally bought something that you didn't really want to buy, but haven't paid for the purchase yet?How do I cancel an Ebay purchase?Unfortunately, Ebay does not provide automatic cancellation of the purchase. That is, you will not be able to just click "Cancel purchase" and breathe a sigh of relief. In fact, all issues with the cancellation of the purchase are solved by the seller. That's what you need to contact him.In order to cancel a deal on Ebay, you need to go to the seller's profile (the easiest way is through Purchase History) and click on "Contact". You will open a contact form with the seller. There you can even choose which issue you want to address.You need to write the product number (it can also be found in the purchase history), the name of the product and describe to the seller the reason why you want to cancel the purchase. The reasons should be convincing (that is, it is better not to write "Changed my mind") After that, send a message.After a while, the seller will either answer you or open a case against you in the so-called "Conflict Resolution Center". You will immediately receive a message about this in the mail. The message will contain a link by clicking on which you agree to the cancellation.That's it, your purchase has been canceled.We also ask you to pay attention to the fact that all sellers indicate how long you can pay for the purchase after you have won the auction or bought the goods using the Buy it now system. The terms range from a day to 7 days. If you decide not to redeem the goods, but did not inform the seller about it during this period, he has every right to open a so-called "Strike" on you for non-payment. Three strikes will ruin your reputation as a buyer forever – you will be banned on ebay.

How do I cancel a bid on Ebay?

By participating in auctions on Ebay, you automatically agree that you will not cancel bids. But there is such an inexorable thing as the human factor and circumstances, and, fortunately, the Ebay team provides for such cases.In what cases is it possible to cancel a bid on Ebay? Your mistake. For example, you wanted to bet $10, but you made 100. Significant change in the product description. For example, you were going to buy a red bra, and after a while it turned out to be black. If the seller does not respond to messages and emails by e-mail, in any other way.How do I cancel an Ebay bid?There is a special Bid Retraction form that you need to use to cancel a bid on Ebay. In the drop-down menu, you can choose the reason why you decided to take this step.Alternative If none of the reasons is suitable, and it is simply necessary to cancel the bid on Ebay, write to the seller. He can cancel any bet at any time. However, he may simply refuse to do this or not see your message before the auction ends.Time limits The bid can be canceled up to 12 hours before the end of the auction. At the same time, all your bets on the lot will be canceled. Therefore, do not forget to offer a new bid for the product.If you placed a bid less than 12 hours before the end of the auction, you will be able to cancel it only within an hour. In this case, only the last bid is canceled.

How to order on Zappos and 6pm?

Payment for goods on Zappos.com and 6pm.com it can be carried out only by card. The store accepts Paypal only from accounts that have been registered in the USA. If you buy something in this store yourself, in the Your Payment Information section, specify only your real data that is linked to your payment card.This is how you need to fill in the data for 6p:Full name - first name and last nameaddress - address, if it does not fit on one line, you can move it to the next City - City State - Regionzip - postal index In the drop-down list, select the country (Georgia). Phone number - specify the phone number with the country code.This is how you need to fill in the data on Zappos in the first column - Billing Address you need to specify your address (street, house, apartment) In the second column - Billing Address Continued - your city, region and zip code. In the City column - your COUNTRY of residence. In the State column, specify AA. In the Zip (zip code) column for Zappos.com and for 6pm, write 11111. In the Phone Number column - your contact phone number.This format is adopted by the store for those who pay for their purchases with international payment cards (link to the original source Zappos.com and 6pm.com ) .Your Shipping Address - enter the shipping address here (which you get for free after registering on Boxette). After you have placed an order, sometimes the store administration may ask you to send a copy of the front part of your card. Do not be afraid of this - this is a normal procedure.

How to Search on Ebay?

Millions of products are sold on Ebay. At first glance, it is simply impossible to find exactly what you need. But there are two rules, following which you will be able to correctly search for an item on Ebay.First, you need to know exactly what you want to buy. If this knowledge is not there, shopping on Ebay will turn into aimless wandering around the store, like a maze.Secondly, we need to decide on the cost.Have you decided? So, you can go and look for your new purchase.If your knowledge of English is not as perfect as you would like, translate your request through an online translator. Basic product search on Ebay is very simple – enter a query, and you get an endless stream of products that are relevant to your query.Of course, it is best to make the request as clear as possible. If, for example, you are looking for an iPhone, it is better to indicate that this is the new iPhone 5s, because simply by asking for "iPhone", you will receive not only all phone models, but also all possible accessories to them, cases, cables, protective films, etc. P. Then this list can be reduced by selecting the following options in the menu on the left.- Only auction, or only "Buy at once"- Product category (in the case of iPhone, it will be Cell Phones & Smarphones) - Technical data (3G, GPS, and others)- Memory capacity - Condition (new, used, for spare parts, etc.) - Cost (minimum and maximum)- Delivery (paid or free), etc. P. When you check all the options, the scope of the search will narrow down to those volumes that you can scroll through in a short time and select the right product.For different products, these options may differ (color, size of shoes or clothes, etc.). Using this example, you will simply be able to understand how to search for products on Ebay.

How to register on Amazon?

To become an Amazon buyer, it is enough to register for free, which will take you 10-15 minutes. Registration will give you access to thousands of different products from America that can be purchased online. If you need clothes from America, books, toys, music CDs and, of course, electronic books - you are here.Amazon has many branches in other countries besides the USA, if you accidentally register in one of them, it still gives you the opportunity to use your username and password to log in to the American branch.The American branch of Amazon is the most popular.It's easy to register there - at the first stage you will only need your e-mail. The registration form should be filled out in English (in Latin letters)First you need to go to the main page of the site.On the main page at the top right, select "Your Account" and in the menu that opens, where "New customer?" click "Start Here".A form for resigration will appear. Here you need to enter the name - name, Email, Password - password, password again - password again.After that - click on the Create your Amazon account button - create your Amazon account.This completes the first stage of registration. After that, you will be taken to the main page, from where you need to go to your account.There you need to enter the address. Look for the Settings section - Settings and Add new address – Add a new address.Here you need to specify the main address of the one that was given to you when registering on the site boxette.ge .Now it remains only to add your card details.To do this, go back to your account, find the Manage Payment Options subsection on the page that opens, select Add Credit/debit Card on the next page you will be asked to enter the billing address. Or choose the one that you have specified as the delivery address. Practice proves that everything works both ways.If you decide to use a Georgian address, you need to specify it in Latin.After saving the data, you can start shopping.Enjoy shopping!

How to register on Ebay?

Ebay is the world's largest auction site. in order to be able to receive most of the goods from this huge online store, you need to get an American address when registering on our website. The registration form on Ebay must be filled out in English (in Latin letters), in order to get an American address, you must first register on boxette.ge .To start registering on the site, go to the main page ebay.com . The page will open in a new window.Register, and use this page as a cheat sheet.On the main page ebay.com in the upper left corner, find the inscription "Sign in or register", click "register" and wait for the next page with the registration form to fully load.Fill out a simple registration form, providing the site with minimal information about yourself. All fields must be filled in with Latin (English) letters. In this form, all fields are required to be filled in. If you want to register an account for a legal entity, immediately click "start a business account".Email address — your e-mail, enter it manually both times, you cannot copy it. First and last name. Password — you need to enter a password (at least 6 characters, use Latin letters and numbers in different registers). Do not come up with a simple password and never tell it to anyone, even if you receive an email "very similar" to an email from eBay. The reception with fake emails from the eBay auction is often used by scammers.Click "Register", confirming registration and your agreement with the user Agreement (rules) and eBay Privacy Policy. Then Ebay will offer to choose an ID - and generate it itself. If you don't like the long ID, you can change it.This completes the basic registration. You can view all products, sellers, stores at auction (eBay Stores) and everything else without exception.But in order to be able to place bets and purchase goods, you need to completely fill out your profile on the site, specifying the correct residential address and at least one delivery address (for purchased goods).In order to enter the addresses of residence and delivery, you need to go to your "cabinet" - "My eBay". To do this, log in to eBay.com , select the appropriate tab and click "Summary".Now select the "Account" tab and the "Addresses" item.First you need to add the "Registration Address", i.e. the address of your residence (an address that you can document if necessary).And also "Primary Shipping Address" — the address that will be sent to sellers when buying goods. You can use several delivery addresses, and they can be located in different countries.This is how the form for entering the address looks like (only in Latin letters, in English).And so it is filled by Boxette customers. Do not forget that the room number must be yours - from the profile on the site. After entering any of the addresses, you may be asked for payment card details to verify your identity.The system itself determines to whom this verification process should be applied. Enter the number on the front side of the card, then select its expiration date and specify the Card Identification Number — the last three digits on the reverse side. Pay attention to the column "Cardholder Information", it is filled with the data entered during registration and if these data do not match those that were specified when making the card — change by clicking "change".An amount equivalent to one dollar will be blocked on the card, then it will be unlocked. Now, for a full-fledged shopping on any of the eBay branches, you just need to link a Paypal account to your account (if you already have one).Paypal is the most popular payment method at the auction, through it a greater number of all transactions are carried out. So, in the same place, in "My eBay", in the "Account" tab, select "Paypal Account".If you don't have a Paypal account yet, click "Sign up" (on the left), if you already have, then to link eBay and Paypal accounts, click the button on the right and enter the details (they look like the e—mail address that was used when registering on Paypal).Read more about PayPal registration here.After the card is attached, you can start shopping on the website and, thanks to the address provided by Boxette, enjoy delivery in the USA. Have a nice shopping!

How to register on PayPal?

How to register with Paypal correctly in order to be able to pay for purchases not only with a card? Here are the detailed instructions.PayPal registration, however, as well as sending payments are free. In order to register on the site, you will need only two things:- working e-mail, preferably American (gmail.com , yahoo.com )- a payment card with a positive balance. To register with PayPal, you need to go to the website PayPal.com and click the Register button, you will be taken to a page where the system will first ask you to choose your country (here you have to tell the truth!) enter an e-mail and come up with a password. After that, you will be taken to a page where you will be asked to enter personal data. The form is quite simple and there should be no problems with filling it out. All items are required to be filled in. Here you need to enter your first name, last name, date of birth in the format - dd /mm / yyyy, specify your citizenship, your home address. Then fill in the fields: city, region, zip code and phone number. Then select the check mark that you agree to the terms of use of the service.On the next page, you will be asked to enter the details of the payment card that will be used when working with PayPal. If there are no funds on the card, at least a few dollars, it is better to postpone registration until they appear there, since Paypal will not be able to verify the card by blocking $ 1 on your account.Credit Card Number — Enter the number indicated on the cover side of your payment card. Without spaces. The service will determine what type of card it is. Expiration Date — "Expiration Date" — the validity period of the card. It is usually indicated on the title side of the card.CSC — verification code (also called CVV2). These are the last 3 digits on the back of the card. If there is no number on the card, contact your bank.Now, to successfully complete the registration, you need to click Add Card "Add card". If the card has been successfully authorized, or even if it has been rejected, you will be asked to perform the following step: confirm your e-mail address that was specified in the registration form.Check the incoming mail in the email box that you specified during registration, find an email from PayPal with the subject "Activate your PayPal account!" and click on the link "Click here to activate your account" in it, you will be taken to the PayPal website, where you will also need to enter the password selected during registration.If the link doesn't work on click, log in to your PayPal account and select "Confirm email address" in the "Task List" tab.Then on the next page in "Step 2" select "Click this link if this button is in the body of the email" and enter the digital code (confirmation number) from the email that came to you.If you have not received the email, you can re-request the activation number through your account.The card verification process is quite simple. $1.95 is withdrawn from your card (this money will then be returned to the card or balance). Then in the statement of operations on the card, you will need to find a 4-digit code. It will look something like "1234PayPal — *EXPUSE", the first 4 digits are the code that you need to enter on the PayPal website. You can find out this code via Internet banking, call the bank's support service, receive a statement of card transactions, or, if you have SMS banking enabled, the information will immediately come in the form of an SMS. After verifying the card, you can start shopping on sites that accept payment via PayPal, for example on Ebay.

How do I pay for Boxette services?

There are several ways for you to pay for our services: In cash or by card at our office in Tbilisi at pickup, Online on the website in your personal account;

What is a personal buyer service? How to make an order?

This is a service that helps you order goods in any stores, even those that do not accept Georgian cards or do not deliver to the Boxette warehouse. To place an order, you need to send a request to info@boxette.ge, fill out the form on the website, or contact the phone number 032 211 02 01.

I want all my parcels to be sent together by courier delivery, what should I do?

If your parcels took off on different days, or you are not sure that all your parcels will arrive in Tbilisi at the same time, and you do not want to overpay for delivery by courier, choose to pay for our services "online in your personal account" for the selected delivery address. Your parcels will not be sent to you by courier until you pay for them on the website.

Can I delete a parcel?

The parcel can be deleted until it has not yet been delivered to the departure warehouse and has not changed the status to “Received”.

How long can I edit a package?

The parcel can be edited until it has been issued for shipment to Georgia. Please note that if the parcel has already been received at the departure warehouse, then you will not be able to edit the Tracking Code. As soon as the parcel is processed for shipment to Georgia, it will have a weight.

What are additional shipping addresses for?

If, after the arrival of your parcel in Georgia, you plan to order its delivery to an address in Georgia, then here you can specify these data so that you do not enter them each time in the future.In the “Name the address" field, specify the short name of the address for identification, for example, Work, Home, etc. And also fill in all the necessary fields for courier delivery.

What you need to know about additional parcel recipients

In the tab “My data”, in the section additional recipients of parcels, you can add different people as recipients by filling in the required fields. Parcels will be issued to the recipients in case of choosing a customs control or separation service. In the “Name the recipient” field, specify a short name for identification, for example, brother, sister, etc. Pay attention:- the recipients must be REAL people, so that they can provide a copy of the passport at the request of customs;- the recipient must NOT have his profile on the Boxet website, otherwise parcels from his profile and yours can be combined at customs for charging duties;- the names of the recipients must be DIFFERENT.

Is it obligatory to fill in the Basic Data?

In the tab “My data”, the Basic Data section has fields that are mandatory, they are marked with “*” and are necessary to fill out a customs declaration and so that our managers can contact you by e-mail, phone in order to inform, advise or clarify information regarding your shipments.

What costs are included in the purchase and delivery of goods?

The total cost of your purchase consists of:

1. The price of goods you choose.
2. American tax, if any (Sales tax or Tax).
3. Shipping costs of delivery within the USA, if any (from the seller to our warehouse).
4. The cost of delivery from the USA to Uzbekistan.
5. The cost of the guarantee service if it was chosen when registering a new parcel.
6. The cost of customs services, if necessary (according to the Customs Law of Uzbekistan).
7. The cost of delivery of your goods within Tashkent, if necessary (carried out by courier companies).

How is the delivery cost calculated in UZS?

The cost of delivery is calculated in UAH at the moment when the client comes to the office to receive the parcel or orders delivery. Thus, the amount in UAH will change according to the exchange rate in the system. This means that the amount in UAH can change during the day. Shipping costs in USD remain fixed. The calculation is based on https://cbu.uz/ru/

How to replenish the balance?

To top up the balance in your Personal Account and then pay for our services from it, you need to go to the “Balance” tab and click Top up the balance.Then enter the deposit amount in US dollars and click Top Up.On the next page, select the card type (VISA / MasterCard), enter the cardholder's First and Last name (in Latin), card number, expiration date, CVV2 security code and click pay (Pay Now). You can also use the payment service from the applications listed on our website (Apple pay).

How to register a new parcel?

After ordering in an US online store, it will send you a tracking number. In the tracking code field, enter the tracking number assigned to you. Please note that this letter usually arrives a few days after ordering. In order to register a new parcel, click Register parcel and fill in the necessary information about the parcel. Please note that if you register a parcel more expensive than the customs limit, our built-in calculator will calculate the approximate duty amount you need to pay. You can also turn hints on how to fill in the fields on or off.

What is the minimum and maximum weight of a parcel?

There is no minimum package weight. You can order anything. The minimum estimated weight for air delivery is 100 grams. Thus, anything that weighs less will be counted as 100 grams. Everything that weighs more will be calculated according to the price: $ 8.5 per kg. The minimum cost of air delivery is $ 0.85. The maximum weight of one parcel (one place!) that can be sent by air is 30 kg (66 pounds). Heavier parcels are subject to customs clearance.

What should I do if my parcel is stuck at customs?

"Parcel (or parcels) are subject to customs clearance if

The cost of an item purchased in one store (unit or total) exceeds 300 gel
Or 3 or more uniform items are placed in the package
Or the total weight of the parcel exceeds 30 kg.
When calculating customs clearance above 300 gel, together with the price of the item(s), any type of local or international transportation costs are included in the amount, to which 18% VAT is added. Customs clearance is calculated according to the rate of the National Bank on the day the parcel arrives at customs. If your parcels are on one flight and from one store, their price will be charged and if they exceed 300 gel, they will have to be cleared.

Additional, clearance fees are added to customs clearance parcels.

From 300 to 3 000 gel worth of goods-20 gel;
From 3 000 to 10 000 gel worth of goods-100 gel;
For a fee of more than 10 000 gel - 300 gel.

Customs service fees apply to both individuals and legal entities.
Please note that customs requires you to pay this fee in advance, with the code 707017021.
If the value of your parcel exceeds 300 gel, which means that it is customs-free, please transfer the appropriate amount to the code and upload the payment receipt to your personal cabinet or send it to us via email. Without proof of payment, the declaration cannot be printed and parcels will not be issued.
The finished declaration will be delivered to the boxette customer along with the parcel.

Payment of duty is carried out within 30 calendar days after receipt of the declaration in any bank. However, according to the new regulation of the Customs Department of the Revenue Service, a certain number of customs clearance parcels entering the Red Corridor will be issued only after submitting a VAT payment receipt. Customs will determine the number of parcels by random selection at the time of printing the declaration.

Every person who is not a citizen of Georgia is obliged to obtain a one-time tax code from the Revenue Service on the basis of which the declaration will be printed. A non-citizen person is obliged to cover the value-added tax (VAT) in advance and submit a payment receipt, which will necessarily indicate the payer's code and the bank seal. The company does not have the right to issue customs clearance parcels if this process is not completed.
Those holding a diplomatic passport must submit their erstwhile tax code and diplomatic card, along with an invoice. Based on these documents, they will be exempt from Value Added Tax (VAT).
Please note that parcels subject to customs clearance are not delivered to the courier company until the declaration documents are ready and signed by the customer.
Please note that customs clearance parcels will not be issued to third parties unless the customer submits a power of attorney certified by the notary office "

When and how is payment made?

Payment is made to a Georgia bank card, other payment systems are available upon request. We cannot send unpaid orders to Georgia.
Cancellation of the order is possible provided that the parcel is still in the US warehouse. Please note that partial cancellation is not possible either. You can only cancel the entire order.

What are the buy out service conditions?

The commission for the service of a personal buyer is 10-12%, the minimum commission is $ 3. 100% prepayment. It is not possible to make changes to the order after the purchase.

How soon will the order be bought out?

In a short time after receiving the order, it will be processed and a preliminary cost calculation will be provided to you by e-mail. All stages of placing an order for the purchase of goods and its execution are accompanied by letters to your contact email. During the purchase process, a specialist of the redemption service will work with you, who will be able to answer your questions.

What is the buy out service service? How to make an order?

This is a service that helps you order goods in any stores in the United States, even those that do not accept Uzbek cards or do not deliver to the Boxette warehouse. To place an order, fill out the form on the website (https://boxette.uz/en/services/redemption-goods), or contact us by phone +998 781 137 700.

Why do I need a default address?

It happens that it is not possible to register a parcel in your personal account in a timely manner, so we do it for you when the parcel arrives at the warehouse. All such packages will be sent to the address that you choose as the default address.

What should I do if I choose pickup and then want to order delivery?

By selecting "pickup from the Boxette office", you can change to courier delivery while the parcel is being sent to Georgia. If the parcel is paid for, it will automatically be sent from the Boxette warehouse in Tbilisi to the specified address.

What if I don't need delivery?

Keep calm :) You, as before, can choose from the list of addresses "pickup from the Boxette office" and never come back to this. All your parcels will be delivered to our Tbilisi office. You can also choose “pickup from Boxette office" as the default address, and all your unregistered parcels will also come to our office in Tbilisi.

How to choose a shipping address?

This can be done in your personal account during the registration of a new parcel. You will have several options from which you can choose the most convenient one.

What is the delivery address?

This is the address where it is most convenient for you to receive your parcel in Uzbekistan.

How to and why fill in the description for the parcel?

The description of the parcel during registration is a mandatory item. If it is not filled in, parcel registration will not be possible.
The description of the goods ordered by you must be in ENGLISH and as detailed as possible (you cannot just write “Shoes” or “Clothes”). To enter the description, you just need to copy the entire name of the product into the parcel description box. For example: Saucony Kineta Relay Athletic Shoes. If there are several items in the package, please give them as a list. For example: 1. Saucony Kineta Relay Athletic Shoes, 2. Converse Skate CTAS Pro Ox Skate Sneakers, or, if the product is the same, enter Saucony Kineta Relay Athletic Shoes 2 pieces
The above conditions MUST be observed in order for your parcel to leave the United States without hindrance and pass the customs inspection in Uzbekistan

What is the check parcel service?

If you have any questions about the parcel, you need to check something or check with the attached invoice (if available), you can always use the “check the parcel" service. After you select it, you will have a field for entering a comment on the service In this field, describe exactly what you need to check. And our employees in the USA will give an answer after it is taken to a warehouse in the USA. The package will be in stock until you tell us what to do with it. This service can only be provided for parcels with a track number that will be registered in your personal account until they are received in a warehouse in the USA.

What is the content photo service?

If you need to check what's in the package, or check the quality of the packaging or goods, then this service is for you. By choosing the “content photo” service, our employee at the warehouse in the USA will take 3 photos of your parcel and we will send them to you. Until we receive a response about further actions with the parcel, it will be stored in a warehouse in the USA. Please note that we will be able to provide this service only for a parcel with a track number, which you will register in your personal account before it comes to our warehouse.

What if my package is lost?

In case of loss, we will do our best to find out where and under what circumstances the parcel was lost. If it is confirmed that the parcel was lost due to our fault, and if you chose the "Guarantee Service", we will refund you the full declared value of the goods. The guarantee service is 2.99% of the declared cost. Such cases are quite rare, but we still recommend that you order a "Guarantee Service" in advance.

What if the parcel goes without a tracking number?

In any case, the parcel must be registered on our website as soon as the seller sends you a confirmation that it has been sent. This is necessary so that we know that you are expecting a package. Upon arrival at the warehouse, the parcel will be assigned a tracking code, under which it will already travel to Georgia - you will receive a notification from us by e-mail. In most cases, such a package will be automatically issued for shipment to Georgia.

How do I know where my package is now?

You can track the location of your parcel at any time using the tracking code that the store (seller) will send you by mail. You can track the parcel on the website www.packagetrackr.com , or on the website of the official carrier or online store. If you have registered a new parcel, then from this moment you will receive e-mail notifications, and, after receiving the parcel in Tbilisi, SMS from us about the location of your parcel. Also, in the profile on our website, the status of the parcel will change. In case of any delay on our part, you can contact us and we will clarify the current status of your order.

Is it possible to apply a promo code when using the buy out service?

Yes. The promo code should not be linked to your account or email. The promo code that is applied to the first orders cannot be used, since the redemption is made only from our accounts. When sending to Georgia, it is necessary to declare the final cost of the order, taking away the amount of the discount, but taking into account the delivery of the software to the warehouse.

Will there be a tax on purchases in the USA? (Sales tax)

Our warehouse is located in a tax-free state, so the sales tax is not charged.

Do you have a consolidation service?

At the moment, each parcel departs under its own tracking number on the next flight, which ensures the shortest delivery time. Therefore, the parcels are not combined, we offer an optimization service: we will remove the excess packaging so that the parcel weights less and it arrives safe and sound.

PLEASE NOTE! We DO NOT REMOVE branded packaging (such as shoe boxes)!

How do I use discount coupons?

This is a list of sites that will help you save significantly while shopping in American online stores. Here you can find discount coupons, information about sales, promotions and other amenities. Before paying for a purchase in the store, take a look at one (or all) these sites. There is a high probability that you will find a discount coupon there. The coupon code usually looks like a set of letters and numbers like this: WELUVU20, or like this: VIP. It must be entered in a special window for the code during the checkout. After entering the code, the cost will be reduced by the number of percentages or dollars specified in the conditions. It's always nice to save money, agree! Have a good shopping! http://www.retailmenot.com / The largest and most detailed website where you can find not only discount coupons, but also coupons for free shipping. Information about promotions in various online stores in the USA, tips and links to the most interesting sales. http://www.fatwallet.com / Discount coupons for a variety of products – from scented candles to home theaters. http://www.couponcabin.com / Discounts in clothing stores for adults and children, accessories, cosmetics and other nice things. http://www.ebates.com / By going to the store via links from this site, you get the opportunity to return part of the money paid for the purchase. Return from 1 to 12 percent. http://www.coolsavings.com Coupons for goods and services, often come across unique discounts on goods that are very difficult to find.

How to correctly enter our address on the Victoria’s Secret website?

If you have been dreaming about Victoria's Secret underwear for a long time, there is no reason to postpone the purchase. But please pay attention to how to correctly indicate the address on the brand's website. Below you can find out how to do this.Please note that here the data needs to be entered a little differently from what is indicated in your profile. In the line Business / CO, you need to specify CO Boxette Georgia and your individual room number (5 digits), and in the next line, specify what is indicated in the Profile as Address Line 1.In addition, specify the phone number without dashes and a plus sign at the beginning.Please edit your details in this store if you are planning or have already ordered. This will make it easier for us to identify your parcel!We will not be able to guarantee delivery within the promised time if the information is incorrect:(

When are the best discounts in American stores?

January 1st. New Year Sales

Since the main winter holiday in the USA is Christmas, not New Year’s Eve, New Year’s sales are not as big as Christmas ones. Delivery to stores begins on January 2, so there will be no “stuck” parcels due to festive commotions.

February 14th. Saint Valentine’s Day

Or simply Valentine’s Day. On this holiday, it is customary to give each other gifts reminding of love and romance: sweets, jewelry and toys in the shape of a heart, postcards with confessions (including anonymous ones), and, according to statistics, a large number of Americans also propose to their significant others. The holiday is already known in our country, Europe and Asia, but it is still not as popular anywhere else as in the USA .

Before the holiday, American stores often hold sales and promotions for items with love symbols and jewelry. About two weeks before the holiday, you can buy goods “for him and for her”. It can be anything from wedding rings to sneakers. For example, two pairs of sweaters for the price of one.

Third Monday in February. Presidents’ Day

This is a holiday that used to be dedicated to the birthday of George Washington, so it is only celebrated in the USA.

Many stores are organizing short-term sales for this day. First of all, this applies to patriotic stores and goods, as well as country and western goods. It means there is a chance to buy cowboy boots or shirts cheaper than usual.

March 17th. St. Patrick’s Day

This holiday moved to USA from Great Britain and Ireland along with the first settlers, that is, quite a long time ago. Saint Patrick brought Christianity to Ireland.

Many stores hold various promotions and sales in honor of this holiday. There is a great chance to buy something emerald green at a discount since this color is symbolic for St. Patrick’s Day.

Somewhere between March 22nd and April 25th. Catholic Easter

The symbol of Easter in the West is not only a decorated egg, but also a rabbit that brings these eggs.

Basically, the stores sell out religious good during this period. But since Easter has entered the social life long ago, discounts may also be on food (chocolate Easter bunnies) and other goods that have nothing to do with the holiday directly.

Second Sunday in May. Mother’s Day

Unlike March 8th, only mothers and pregnant women are congratulated on this day. This is an extremely family holiday. It is customary for children to give gifts to their mothers.

Before this date, stores hold campaigns and discounts on women’s goods, and not only those that can be given as a gift: it also applies to clothes, underwear, and cosmetics.

Third Sunday in June. Father’s Day

This is also a family holiday when men who have children are congratulated. It has been celebrated in the USA since 1966.

It would be logical to assume that the stores make big discounts and hold various campaigns for men’s goods on this day.

July 4th. Independence Day

The day when the US Declaration of Independence was signed in 1776 is the largest patriotic holiday in the United States.

Many American stores hold campaigns for certain types of goods for this day, or have their entire assortment discounted on July 1st and 2nd.

First Monday in September. Labor Day

This holiday has been celebrated in the United States since 1880. Street processions dedicated to the solidarity of workers are held on this day. It is also the unofficial holiday of the end of summer, and it is customary (if the weather permits) to spend it outdoors, as, in fact, July 4th.

Therefore, for this holiday you can buy all the goods for camping and BBQ at discounts. Plenty of stores are also having huge sales of summer clothes, as if hinting that summer is over.

October 31st. Halloween

All Saints' Eve. The holiday has pagan roots, so it is celebrated very merrily, like other pagan holidays. On this day, children dress up in costumes of evil spirits and go from house to house begging for sweets. Adults go to costume parties.

This holiday is so much fun that it is now popular not only in the USA but even in our country.

Before Halloween, sales are held by youth stores, and you can buy a costume for half the price two weeks before the holiday. As for the rest, almost all stores have sales either for the entire assortment or only for certain products one way or another.

Fourth Friday of November. Black Friday

This is the first Friday after Thanksgiving. On this day, the Christmas sales begin and last until December 25th. Despite the fact that this is not an official holiday or not a holiday at all, many take a day off on this date. Therefore, all stores offer the maximum possible discounts.

Cyber Monday

Coming immediately after Black Friday. Office workers return to work and start shopping online for Christmas. This day, online stores offer the most incredible discounts of the whole year.

December 25th. Christmas

Since it is customary to give gifts to relatives on Christmas (like we do on New Year’s Eve), Christmas discounts are the greatest and the most generous of the whole year.

But note that you can find a good selection of gifts only at the very beginning of sales; the closer to Christmas, the more difficult it is to find the necessary size or model. Plus, processing slows down at this time and the mail service is overloaded (and this happens not only in the USA, but around the world too), so goods delivery becomes slower during Christmas sales.

How to check the trustworthiness of an eBay seller?

Literally everyone can be a seller on eBay, be it a brand (a legal entity) or an ordinary random man who found something in the attic and decided to sell it.

Therefore, there is always the possibility of falling for scammers. There are many fraud types on eBay. The most frequent of them are:

- You pay for the product, but it does not get sent to you.

- The item arrived does not match the description (for example, instead of a new phone you receive a used one), is of poor quality, or you have just received an empty box with no product.

- Selling fakes (when instead of a $2,000 Chanel bag comes an obvious fake worth $20 on a market day).

Naturally one would ask,how to check the seller on eBay?

eBay actually takes security very seriously. Therefore, it allows users to create seller ratings on eBay.

What should you pay attention to?
- The date of seller registration. Best if it is more than two years ago. Having a high rating means that the seller is sincere.

- The ratio of positive and negative reviews. Ideally, the rating should be between 99 and 100 percent. But if there are some negative reviews, please pay attention to when they were left. If they were left recently, it is better not to buy from this seller.

- Read reviews. If your English is not very good, use an online translator. If there are few negative reviews or only one, maybe the buyer is the problem, which also happens.

- Pay attention to the detailed seller rating (stars). Any buyer gets the opportunity to rate the seller on eBayaccording to the star system, which includes compliance of the description with the goods arrived, communication (how quickly the seller reacted to your questions, if any), delivery time, cost of delivery and packaging.

After the purchase, the seller will immediately rate you. And you are not in a hurry. In order to rate the seller oneBay, you will have to wait until your product arrives.

What bank card can be used to pay for goods in online stores?

To pay for goods in an American online store, it is best to issue a registered VISA or MasterCard bank card, it does not matter - in Lari or in foreign currency. To increase security, our experts recommend choosing a chip card if the bank where you open the card provides such a service. Moreover, we recommend having a separate card for such calculations and keeping only the amount allocated for shopping there.

Can I add another recipient address or send the package to another recipient directly (friend, relative, etc.)?

Yes! You can add as many recipient addresses as you want. This can be done through the recipients sub-menu in your Profile. To do this, just select "Add address" and fill in all the fields. Delivery to Georgia will be carried out at the address that you specify as the main one when registering the parcel. Please note that if the recipient is another person, the recipient's passport details and phone number should be in the recipient's information, not yours. In addition, if the shipping cost has not been paid in advance, the recipient must pay it at the time of delivery.

Can I order from online stores not listed in the catalog?

You can! You can choose any online stores.In order for us to be able to deliver your product, it must be possible to pay for it and at the same time the store delivered it to our warehouse address.A little advice from our experts: if you are planning to make a purchase in a new store and are not sure if everything will go smoothly, contact us and we will answer all your questions.

What cannot be ordered from abroad? - The list of prohibited Items!

Below is a list of items prohibited for shipment in air packages. An attempt to forward something from this list by air can lead to criminal liability, fines and even imprisonment:
• Piercing and cutting objects, including: multitools; axes,
• Weapons and cartridges; sights; trinogs/stands for weapons; paintball weapons and accessories to it; collapsible components of weapons; spray cans with paralytic liquid; crossbows, bows, including for sports shooting.
• Explosives, pyrotechnics.
• Fire extinguishers, bulletproof vests and helmets.
• Radioactive substances.
• Auto parts that contain petroleum products, oils, liquids.
• Flammable or aggressive liquids.
• Live or not live animals, plant seedlings.
• Precious metals/ stones.
• Money or stocks, bonds, cash checks, antiques (paintings, coins, etc.).
• Documents: letters; securities; passports; birth certificates.
• Narcotic substances.
• Alcohol.
• Perishable goods, for the transportation of which it is necessary to observe the temperature regime.• Pornographic materials.
• All goods for which an export license is required by law.
• Any military goods.
• Listening devices, signal jammers and other dual-use goods.
• Electric transport and its components: electric scooters; scooters; segways; drones.
• Any expired products.
• Goods prohibited for delivery by the legislation of Georgia and the Customs Code.
• Batteries, lithium batteries, powerbanks.
• Life jackets, car airbags.
• Shock absorbers.
• Caustic and flammable substances (paints, adhesives, chemicals, flammable resins, solvents, liquids, compressed air, products that contain any gases, alcohols, acids, varnishes).

Delivery of goods from stores: digikey.com , mouser.com , as well as Raspberry Pi microcomputers, must be agreed in advance. To send goods of this type, you need to provide documents: an invoice and a bank statement about payment, a copy of your passport, a photo of a bank card, a statement in any form that the goods will be used for personal purposes.If you have not found your product in the prohibited list, but you have doubts, please contact us for advice before buying. We will be happy to help you understand all the nuances.

What can I order from the USA?

Everything from children's toys to car parts, except for what is on the list of prohibited items. Should you have any doubts about the possibility of delivering goods from the USA to Georgia, please contact our managers, and we will answer your questions.

How do I pay for parcels?

In order to pay for parcels online, you need to log in to your personal account - Parcels received in Tbilisi .And click "pay" if you want to pay for one package. Or "pay for everything" - if all parcels with the status "Received in Tbilisi. Then, depending on the selected option, the next step will appear, where you will need to choose "pay for one package" or "pay for all".Please note that the amount to be paid is indicated taking into account your balance.In the next step, you will need to enter the card details and literally in 2 clicks your parcels are paid.You can also pay for all unpaid parcels with the status "Received in Tbilisi" in the "Balance" tab or on the main page of your Personal Account.

How can I get my order delivered to a personal address or branch?

To order a delivery, go to your account page and click "Orders received in Tbilisi." All orders currently in stock in Tbilisi will be listed. You can choose delivery for all orders at once, or select each separately. Click on "Deliver" opposite each order, or the "Deliver all" button at the bottom of the page.
Unpaid orders can be paid for in cash on delivery, and you will be notified if this is the case. If you selected "Deliver all," you will be asked to select the orders you want delivered. By default, all orders will be selected. If some of the orders need to be sent to another address, unselect them. For these orders, you will need to make a separate delivery request.
Next, choose "Deliver to the office" or "Deliver to address." On the page that opens, add the address and all requested details. This delivery address will be saved in the "My Data" tab. In the future, you will be able to select that address from the list and will not need to add it again manually. Click "Next". The status "Delivery ordered" will be shown on those orders for which you have requested delivery.

Savol berish